Assistant Manager

Job Description for Raven’s Nest Cafe

Do you like great coffee, great food, and great people? Do you consider yourself a leader with high standards for customer service? Come work at Raven’s Nest Cafe. Experience in food or specialty coffee is a plus but not necessary. Experience in customer service is a must. Must be available on weekends. Must be 18+ years old.

As our cafe assistant manager your job would include, but is not limited to, the following: 

• Complete all the basic cafe duties required of all cafe staff: preparing excellent food and coffee while maintaining a clean and safe environment.

• Support the entire cafe staff on Saturdays and/or Sundays!

• Communicate with the staff when scheduling issues come up.

• Oversee all alcohol sales.

• If employees are new, ensure that they are able to perform the tasks asked of them. 

• Spot check all employees’ work to ensure quality and consistency.

• Keep track of all the prep needs for the day to ensure that we have what we need ready and that we don’t run out of anything.

• Ensure that everything is prepared well for the next day. 

• If we are completely out of things, communicate this to the entire staff for the day verbally and by writing it on the report sheet.

• Be the point person for any and all customer issues.

• Work with other managers to improve workflow, consistency, and customer service.

• Assist with scheduling when needed.

• When we need to hire: Work with other managers to set up interviews for potential employees. Only one manager needs to be present at interviews. All managers can have input on hiring. All final hires go through the owners.